Privacy Policy

1. Who We Are

MZJ Group Ltd ("we", "us", "our") is a claims management company registered in England and Wales. We are the data controller for personal data collected through this website.

Contact: privacy@mzjgroup.co.uk

2. What Data We Collect

When you submit a housing disrepair claim or contact us, we collect:

• Name, email address, and phone number
• Property address and postcode
• Details of your landlord and the disrepair issues
• Documents you upload (photos, letters)
• IP address and browser information (for security purposes)

3. How We Use Your Data

We use your data to: assess and handle your housing disrepair claim; communicate with your landlord on your behalf; comply with our legal obligations; and improve our service. We rely on your consent and legitimate interests as our legal bases under UK GDPR.

4. Data Retention

We retain claim data for 7 years following the conclusion of your case, in line with legal requirements. Contact enquiry data is retained for 2 years.

5. Your Rights

Under UK GDPR you have the right to: access your data; correct inaccurate data; request erasure (where applicable); object to processing; and data portability. To exercise any right, contact us at privacy@mzjgroup.co.uk.

6. Cookies

We use essential session cookies required for the website to function. We do not use advertising or tracking cookies without your consent.

7. Third Parties

We do not sell your data to third parties. We may share data with legal professionals handling your case and our email service provider (for sending claim confirmations).

8. Complaints

If you have concerns about how we handle your data, you may contact the Information Commissioner's Office (ICO) at ico.org.uk.